FAQs

1. What is the best way to use the Soothepaws Hair Removal Glove?

Our hair removal glove is designed to gently remove loose fur and reduce shedding while massaging your pet’s skin. For optimal results, use the glove on dry or slightly damp fur, brushing in the direction of hair growth. Regular grooming with the glove helps promote a healthy coat, reduces hair around your home, and provides a calming experience for your pet.

2. Are Soothepaws Calming Diffusers safe for all pets?

Yes! Our pet calming diffusers use natural, veterinarian-approved ingredients to help reduce anxiety and stress in both cats and dogs. They are safe for pets of all ages when used according to the instructions. For best results, plug the diffuser into a central room where your pet spends most of their time.

3. How long does shipping take from your USA and UK warehouses?

We pride ourselves on fast, reliable shipping from our warehouses in the United States and the United Kingdom:

USA: 3-7 business days

UK: 2-5 business days

International: 7-21 business days (varies by destination)

Tracking details are emailed once your order ships, so you can monitor your package’s journey.

4. Can I return or exchange products if I’m not satisfied?

Yes! Customer satisfaction is our priority. We accept returns and exchanges per our Refund Policy. If you receive a defective or damaged product, please contact our support team promptly with your order details, and we will assist you in resolving the issue.

5. How often should I replace my pet’s calming diffuser?

A single calming diffuser refill typically lasts about 30 days with continuous use. We recommend replacing it monthly to maintain the calming effects and support your pet’s emotional well-being.

6. Are your pet products environmentally friendly?

Soothepaws is committed to sustainability. We use eco-friendly packaging and source materials responsibly where possible to reduce environmental impact, aligning with our mission to protect pets and the planet.

7. Can I use the hair removal glove on all types of pets?

Our grooming glove is suitable for most pets, especially dogs and cats, regardless of coat length or texture. It is gentle enough for sensitive skin and effective at removing loose hair while providing a soothing massage.

8. Do you offer international shipping?

Yes, we ship worldwide from our USA and UK warehouses. Shipping costs and delivery times vary by location. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

9. How do calming diffusers work for anxious pets?

Calming diffusers release synthetic versions of natural pheromones that mother pets emit to comfort their young. These pheromones help reduce anxiety, fear, and stress-related behaviors such as excessive barking, scratching, or restlessness.

10. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure payment options during checkout, ensuring a safe and smooth purchasing experience.