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HomeAt SupplyHaven LLC (operating the brand SoothePaws), we want you to feel confident ordering from us. If something isn’t right, we’ll help you resolve it quickly and fairly.
1. Eligibility for Refunds
To be eligible for a refund, items must meet the following criteria:
• Unused, in original condition, and in original packaging
• Refund request submitted within 30 days of delivery date
• Proof of purchase/order confirmation provided
• Certain items (e.g., personalized items or digital downloads) may be non-refundable unless defective
2. How to Request a Refund
To initiate a refund, please contact Customer Support with your order number and reason for the return:
Email: soothepaws01@gmail.com
Phone: +13073339073
We will guide you through the next steps and provide return authorization if applicable.
3. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service.
4. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photos. We’ll work with you on a replacement or refund as appropriate.
5. Refund Processing
Once we receive and inspect your return (if required), we will notify you of approval status. Approved refunds are processed back to the original payment method. Processing times may vary depending on your bank or card provider.
Contact & Company Details
SupplyHaven LLC 1309 Coffeen Avenue STE 1200 Sheridan, Wyoming 82801
Customer Support: soothepaws01@gmail.com +13073339073
