Shipping policy

Processing Time

Orders are typically processed within 1 business days (excluding weekends and holidays). During peak periods, processing may take slightly longer. 

Where We Ship From

To reduce delivery times, orders may ship from fulfillment partners in the United States and the United Kingdom depending on destination and inventory availability. 

Estimated Delivery Times (Guidance) 

United States 

• Standard delivery: typically 3–7 business days after dispatch (may vary by location). 

United Kingdom 

• Standard delivery: typically 2–5 business days after dispatch (may vary by location). 

Tracking 

Once your order ships, you’ll receive tracking details by email (where available). 

Customs & Duties 

For most US and UK orders, duties are not typically charged to the customer. If any import fees are applied by local authorities, they are the customer’s responsibility. 

Incorrect Address / Failed Delivery

Please double-check your address at checkout. If a package is returned due to an incorrect address or failed delivery, we can reship (additional shipping may apply) or refund the item price minus shipping/handling where applicable. 

Contact 

If you have any shipping questions, contact us at info@soothepaws.store or +13073339073. 

Operated by  SupplyHaven LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA.